Courier safety: nights, traffic, bike theft and difficult customers
Speed matters, but getting home in one piece matters more. Practical rules from couriers who’ve ridden for years.
In short
- Visibility is everything: lights, reflectors, a bright jacket.
- Always lock your bike or scooter — even “for a minute”.
- Don’t enter customers’ flats — hand orders over at the door.
01On the road
Most courier accidents come down to poor visibility and rushing:
- white front and red rear lights, reflectors on your bag
- a helmet — mandatory on a scooter, sensible on a bike
- phone in a mount, not in your hand
- brake earlier in the rain — tram tracks and road markings are slippery
02Bike or scooter theft
- Use two locks: a U-lock plus a cable or disc lock.
- Lock to a fixed object in plain view.
- Photograph the frame number and keep the receipt.
- After a theft, report it to the police and message us — we’ll help with the order and keeping you working.
03Difficult customers and addresses
Hand the order over at the door or an agreed spot. If the address is unclear, send a short in-app message instead of wandering. If you feel threatened, walk away and report it in the app.
?Questions
What if a customer says they never got the order?
Take a photo at handover when the app allows it and report problems immediately — then there’s evidence.
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