Help centre
Answers to the questions drivers and couriers ask most. Can’t find yours? Message us — we’ll reply in your language.
Getting started
How do I start working with Enigma?
Leave a request, call or message us on Telegram. We check your documents, you sign online via Autenti and we connect you to the apps — usually within 24 hours.
More in the article: How to start driving a taxi in Poland: step by stepWhich documents do I need?
It depends on the direction. For taxi you need, among others, a driving licence, a taxi ID, a medical check and a criminal record certificate. For delivery an ID and the right to stay are usually enough.
More in the article: Work and residence card documents: what you do and what we doCan I switch to you from another partner?
Yes. We’ll help move your account without a break in work — just message us.
More in the article: How to switch partners without a break in workDo I have to come to the office?
No. You sign online, and we handle everything else by phone or messenger. Our offices in Warsaw and Poznań are open if you prefer to drop by.
Payouts and fees
When do I get paid?
Weekly payouts go out on Monday by 17:00. Daily payouts arrive the next day. In the app you withdraw whenever you want — even after every ride.
More in the article: Weekly, daily or instant payout? How to choose your payout modeHow much does it cost?
One fixed weekly fee: 150–170 zł for taxi (VAT included), 30–50 zł for delivery across Wolt, Uber Eats and Bolt Food. Glovo and Pyszne — 0 zł.
When is the fee taken with daily payouts?
From the week’s first earnings. Once the fee is covered, every next payout comes to you in full.
What about payouts on public holidays?
Banks do not process transfers on days off, so the payout may arrive on the next working day. In the app you withdraw as usual.
More in the article: Payouts on public holidays: when the money arrivesThe app
Where can I get the Enigma Partner app?
On the App Store and Google Play — links are at the top of the page. You log in with the details we give you.
Is there a fee for withdrawing in the app?
No. There is no minimum amount and no extra withdrawal fee.
Can I pay for fuel from my balance?
Yes, with the E100 fuel card — the fuel cost is settled from your earnings.
More in the article: E100 fuel card: where to fill up and how the 50% VAT refund worksTaxes and ZUS
How much tax do I pay on Glovo and Pyszne?
Over 26 — 27.75%, under 26 — 19.25%, students — 0%. We withhold the tax from your payouts.
More in the article: Courier taxes and ZUS: what you actually keepWhat is a PIT-11?
It is your annual income statement. We send it after the year ends — you need it for your tax return.
More in the article: PIT, the youth relief and student ZUS: how to get money back on an umowa zleceniaWhy is there a ZUS contribution on Uber Eats?
On Uber Eats you work on a Umowa Zlecenia, which carries a ZUS contribution of 194,14 zł a month.
More in the article: How to check that your partner really pays ZUS for youPlatforms and account
Can I work in several apps at once?
Yes. For taxi one fee covers Uber, Bolt and FREENOW; for delivery — Wolt, Uber Eats and Bolt Food.
More in the article: Working several apps at once: less waiting, more earningMy app account was blocked — what now?
Don’t create a new account. Message us straight away — we’ll find out why and help you prepare an appeal.
More in the article: Account blocked in Uber, Bolt or a delivery app: why and what to doHow do I pass verification at Uber, Bolt or FREENOW?
Prepare your documents and good photos. We’ll tell you where to go in your city.
More in the article: Verification at Uber, Bolt and FREENOW: where, how to book and what to bringCar and rental
I don’t have a car — can I rent one?
Yes, car rental starts at 500 zł a week. Current cars and prices are in the catalogue.
More in the article: Own car or rental: which pays off for a taxi driverWhich car is suitable for taxi?
It depends on the class in the app. We cover the Comfort, Black, Premium and XL requirements in a separate article.
More in the article: Which car for Uber, Bolt and FREENOW: requirements for Comfort, Black, Premium and XLI had a minor collision — what now?
Stay safe, take photos and fill in a statement. You can download the statement form in the article.
More in the article: A collision, accident or ITD check: what to do step by stepNothing found. Message us — we’ll help.