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Answers to the questions everyone asks at the start
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30 questions every driver and courier asks — short answersThe questions we hear most: documents, earnings, taxes, account blocks and roadside checks. A short answer + a link to the full article.
- Every answer fits in 1–2 sentences.
- Each one links to a detailed article.
- Your question isn’t here? Message us and we’ll add it.
- You bring your licence and medical certificates, we prepare the licence extract and driver ID.
- Paperwork takes 24 hours once we have all documents.
- No car of your own? Rentals start at 500 zł a week.
- We sign an umowa zlecenia and prepare your residence card documents.
- Work by scooter, bike or car.
- Wolt, Uber Eats and Bolt Food — one weekly fee; Glovo and Pyszne — 0 zł Enigma fee.
Start here
Read them in order — in 10 minutes you’ll know everything you need to start.
- 01How to start driving a taxi in Poland: step by step2 min read
- 02Taxi driver ID in Warsaw and Poznań: the full document list and what it costs2 min read
- 03Verification at Uber, Bolt and FREENOW: where, how to book and what to bring2 min read
- 04Taxi driver tax: 8.5% flat-rate on “rental” payouts and PIT-282 min read
- 01How to become a courier with Wolt, Uber Eats, Glovo and Bolt Food2 min read
- 02Which licence for a delivery scooter: 50 cc, 125 cc or a bike2 min read
- 03PIT, the youth relief and student ZUS: how to get money back on an umowa zlecenia2 min read
- 04Scooter, bike or car for delivery: a comparison2 min read
- 01Starter offers: first week free, 500 zł for drivers and 150 zł for couriers2 min read
- 0230 questions every driver and courier asks — short answers5 min read
- 03From fare to payout: where your earnings come from and who deducts what2 min read
- 04Account blocked in Uber, Bolt or a delivery app: why and what to do2 min read
All articles
- 30 questions every driver and courier asks — short answersThe questions we hear most: documents, earnings, taxes, account blocks and roadside checks. A short answer + a link to the full article. For everyoneRead
- How to start driving a taxi in Poland: step by stepFrom application to your first ride with Uber, Bolt and FREENOW. What you bring and what we handle. TaxiRead
- Starter offers: first week free, 500 zł for drivers and 150 zł for couriersStarting with Enigma? See what you get at the start — and how to earn more by referring friends. For everyoneRead
- How to become a courier with Wolt, Uber Eats, Glovo and Bolt FoodContract, apps and transport — everything you need to start delivering within 24 hours. DeliveryRead
- Taxi driver tax: 8.5% flat-rate on “rental” payouts and PIT-28The thing new drivers forget most: you pay the tax yourself on payouts titled “opłata za wynajem”. Here’s how much, when and how. TaxiRead
- A Polish driving licence for taxi drivers: who needs it and how to exchange yoursSince June 2024 you can’t carry passengers without a Polish licence. Here’s how to exchange yours step by step and how long it takes. TaxiRead
- Weekly, daily or instant payout? How to choose your payout modeThe three modes compared: when the money arrives, what it costs and who each one suits. For everyoneRead
- Ukrainian citizens after 5 March 2026: UKR status, the CUKR card and app workThe special act is being phased out. Here’s what it means for drivers and couriers from Ukraine and which deadlines to watch — simply put. For everyoneRead
- Taxi driver ID in Warsaw and Poznań: the full document list and what it costsConcretely: what to collect, where to get it and what each document costs. With this list you visit the office once, not three times. TaxiRead
- Account blocked in Uber, Bolt or a delivery app: why and what to doA block is the most stressful moment in this job. Here are the common causes, how to appeal and how to avoid it in the first place. For everyoneRead
- Your first week at work: a day-by-day planThe first days decide whether the job becomes steady income. A simple plan that helps you avoid typical beginner mistakes. For everyoneRead
- Courier taxes and ZUS: what you actually keepTax rates in Glovo and Pyszne, ZUS in Uber Eats and what it means for your earnings. DeliveryRead
- From fare to payout: where your earnings come from and who deducts whatThe passenger pays 100 zł but you see less. We break the path into steps so you know what depends on what — and where you can gain. For everyoneRead
- PIT, the youth relief and student ZUS: how to get money back on an umowa zleceniaMany people overpay tax because they don’t know about the youth relief or don’t file the annual return. Here’s what you’re entitled to, simply put. DeliveryRead
- Verification at Uber, Bolt and FREENOW: where, how to book and what to bringThe last step before your taxi account goes live is in-person verification at the platform’s office. It takes minutes — if you bring all the originals. TaxiRead
- Why your Uber bonus looks bigger than what arrivesThe app shows 73.80 zł but your settlement says a 60 zł bonus? Nobody took anything — here’s where the difference comes from, with an example. TaxiRead
- How much does a taxi driver earn in Warsaw and PoznańAverage hourly rates, the costs people forget, and how to work out your week. TaxiRead
- Key Polish phrases for drivers and couriersA few simple Polish phrases make a big difference to ratings and tips. A cheat sheet to save on your phone. For everyoneRead
- Licence extract for your own car: drive from day one while the office prepares the new oneThe office takes up to ~3 months to issue a new extract, but you don’t have to wait. Here’s how working “on the replacement” works and which documents you need. TaxiRead
- When to work to earn more: peak hours, weather and a weekly planThe same 40 hours a week can bring very different money. Here’s when demand is highest and how to build your schedule. For everyoneRead
- Which car for Uber, Bolt and FREENOW: requirements for Comfort, Black, Premium and XLA higher category means a higher fare per ride. Check whether your car qualifies before you buy or rent it. TaxiRead
- How to check that your partner really pays ZUS for youA legal partner registers you with ZUS and pays contributions. You can check it yourself on PUE ZUS in 5 minutes — without asking anyone. For everyoneRead
- Scooter, bike or car for delivery: a comparisonWhich transport brings the most orders and which costs the least? Short and with numbers. DeliveryRead
- Your own business or a fleet partner: how to start in taxiYou can drive on your own company and licence or through a partner. We compare both honestly — costs and obligations included. TaxiRead
- 23% VAT in delivery apps: what the “Taxes” line means and who covers whatEvery delivery app has 23% VAT, but each handles it differently. Here’s why Uber Eats shows “Taxes” and what happens in Bolt Food. DeliveryRead
- Medical tests, criminal record and driver ID: the full taxi document listWhat exactly to do before your first ride, in which order, and what to watch so a roadside check doesn’t end in a fine. TaxiRead
- Switching partners in delivery apps: what to know before you moveEach app has its own partner-switch rules and deadlines. The key facts in one place — so you don’t lose a single week of earnings. DeliveryRead
- How to read your weekly settlement: every line explainedYour settlement shouldn’t be a puzzle. Here’s what each line means and how to check in 2 minutes that everything adds up. For everyoneRead
- Own car or rental: which pays off for a taxi driverWe compare the costs and convenience of both so you can choose without guessing. TaxiRead
- Pyszne.pl for couriers: how sessions, zones and payouts workPyszne works differently from Wolt or Glovo: instead of going online whenever you like, you book sessions. Here are the rules before you start. DeliveryRead
- Accepting and cancelling orders: how it affects your accountEvery platform tracks how many orders you accept and cancel. Here’s when declining is fine and when it hurts. For everyoneRead
- Document checks at Chopin Airport: what must be in your carApp drivers’ documents are regularly checked at Warsaw Chopin Airport. One missing paper can mean a fine and a lost working day. TaxiRead
- Which licence for a delivery scooter: 50 cc, 125 cc or a bikeA simple cheat sheet of what you can ride with your licence — so you don’t get a fine in your first week. DeliveryRead
- Tips and platform bonuses: how they work and how to get moreTips and promotions can add a noticeable amount to your week. Here’s where they come from and what really increases them. For everyoneRead
- Working several apps at once: less waiting, more earningWhy combining platforms pays, how it works at Enigma and what to watch out for. For everyoneRead
- Cash from passengers: how it’s settled and why your payout is smallerA passenger paid cash — then that amount “disappears” from your payout. Here’s simply why, and how to check it. TaxiRead
- How to manage money when every week’s earnings are differentOne week is great, the next is weak. A simple system so you stop worrying whether it’ll last to the end of the month. For everyoneRead
- Profil Zaufany: how to set it up for free with a PESELProfil Zaufany is your online signature: file applications, check ZUS and do your PIT without visiting offices. For everyoneRead
- A collision, accident or ITD check: what to do step by stepUnder stress it’s easy to make a costly mistake. This guide fits on one screen — save it on your phone. For everyoneRead
- Referral programme: 200 zł per driver and 150 zł per courierKnow someone looking for taxi or delivery work? A referral is an easy way to earn extra — and help a friend get started. For everyoneRead
- Work and residence card documents: what you do and what we doA plain list without legal jargon — so you know what to bring to the office. For everyoneRead
- E100 fuel card: where to fill up and how the 50% VAT refund worksThe E100 card lets you fill up from your balance without cash. Here’s which stations work out cheaper and how the refund is calculated. For everyoneRead
- Warsaw’s Clean Transport Zone: will your taxi car get into the centreSince 1 January 2026 Warsaw’s SCT lets in fewer old cars. Check in a minute whether your car qualifies and what changes in 2027. TaxiRead
- A difficult passenger: drunk, aggressive, made a mess — what to doMost rides go smoothly, but for the few hard ones it’s worth having a plan. Safety matters more than your rating. TaxiRead
- E-bikes for delivery: what’s legal and what brings heavy finesAn e-bike means comfort and more orders per hour. But a modified bike is legally a moped. Check what you’re riding. DeliveryRead
- How to contact Uber, Bolt and Glovo support — in-app paths and ready-made messagesPlatform support replies faster when you write in the right place, in Polish or English. A cheat sheet with paths and contacts. For everyoneRead
- How to save on fuel: the E100 card and 50% VAT refundTwo tools that really lower the costs of drivers and couriers. For everyoneRead
- Medicover Sport for Enigma partners: pass prices and how to sign upGyms, pools, saunas and classes at thousands of venues across Poland — at a partner price. Everything about packages and deadlines. For everyoneRead
- LPG, hybrid or electric: which taxi car costs the leastFuel is a driver’s biggest cost after fees. We compare three popular options for city work — no marketing. TaxiRead
- How to sign your contract with Autenti — 5 steps on your phoneWe send the contract by email through Autenti. Signing takes a minute and doesn’t need an office visit. For everyoneRead
- Courier safety: nights, traffic, bike theft and difficult customersSpeed matters, but getting home in one piece matters more. Practical rules from couriers who’ve ridden for years. DeliveryRead
- Courier gear for winter and rain: a list that pays off in week oneBad weather means more orders — but only if you can ride without freezing. What’s really worth having. DeliveryRead
- How to switch partners without a break in workMoving to Enigma step by step — without losing a single day of earnings. For everyoneRead
- A Polish bank account for foreigners: what to prepare and what to avoidYou need an account for payouts. Here’s which documents are usually enough and how to avoid common problems. For everyoneRead
- PESEL, address and contact details: why drivers and couriers need themWithout a PESEL, contracts, taxes and bank accounts get harder. Here’s where to get one and why an up-to-date address matters so much. For everyoneRead
- Phone, data and navigation: getting your kit ready for workYour phone is your work tool. If it dies or loses signal, you lose money. What to set up from day one. For everyoneRead
- Payouts on public holidays: when the money arrivesOn public holidays banks process transfers differently. Here’s what to expect and how to plan before a long weekend. For everyoneRead
- 8 habits that raise your rating and tipsSimple things passengers and customers notice right away. For everyoneRead
- Health for drivers and couriers: back, sleep and foodLong hours in a car or on a bike take their toll. Simple habits that let you work longer and feel better. For everyoneRead
- Taxi car checklist: what to check daily, monthly and yearlyA clean, well-kept car means higher ratings, less downtime and calm at roadside checks. Save this list on your phone. TaxiRead
Glossary
Polish words you’ll hear at the start — explained simply.
Umowa zlecenia
A civil-law contract you work under in delivery apps. We prepare it for you.
ZUS
Polish social insurance. In Uber Eats the contribution is 194.14 zł a month.
PESEL
Polish ID number, needed for your contract and settlements.
Karta pobytu
Residence card for foreigners. We prepare the application documents.
Wypis z licencji
A document that lets the car carry passengers under the partner’s licence.
Identyfikator kierowcy
The ID a taxi driver needs to work. We prepare it as part of the paperwork.
Faktura VAT
An invoice with company details — needed for the 50% VAT refund on fuel and servicing.
Partner flotowy
The company you work with the apps through: it settles your earnings and pays you. For example, Enigma Partner.
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